Refund policy

Only items purchased on the Aesop website can be returned to aesop.com for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, Aesop will gladly exchange your item for the item you intended to purchase and refund you. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

In the unfortunate event that you react to a product, you have the option of exchanging or refunding it. All items must be returned to Aesop warehouse in Singapore. Customer Service associates will guide you through the process.

In Singapore, corresponding shipping charges incurred when consumer sends back the product will be absorbed by Aesop.

Should the item be damaged while it is being shipped to you by us, Aesop will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and a reimbursement will be issued in the original form of payment.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Aesop to process any refund or exchange. Please reach out to our Customer Service team through Contact page on the website. You need JavaScript enabled to view it in advance of your intentions to return or exchange a product via email, so that Aesop staff can assist you with a smooth transaction.

Please retain your postal receipt from Post Office until you are certain your parcel has been safely received by Aesop. We may need to see this if we fail to receive your package.

We will do our best to process returns within maximum 5 working days (Monday-Friday excluding official public holidays) of receipt and a reimbursement will be issued in the original form of payment within 14 working days.